Anthropod Documentation

Conversation Analytics covers calls and chats. Use batch analytics to submit recordings or messages, and embedded URLs to display an existing Conversation or Customer view in your application.

The read API exposes the resources below. A conversation resource represents one analyzed interaction. Its channel identifies whether it is a call or chat.

Resource	What it represents
Conversation	One source interaction, its analysis status, summary, and configured analytics
Customer	The current accumulated analytics profile for a customer within a service
Customer conversations	Conversations explicitly linked to that customer
Field definition	A stable configurable analytics key, its type, and its description

Workflow

Step	Guide
Submit calls or chats for processing	Create analysis
Fetch existing conversation and customer results	Retrieve analysis
Display processed dashboard views in your application	Embedded URLs