Anthropod Documentation

{
  "data": {
    "api_version": "v2",
    "id": "conversation_123",
    "anthro_id": "analysis_123",
    "timestamp": 1788220890,
    "request_data": {
      "call_direction": "Outbound",
      "conversation_time": 1788220800,
      "customer_id": "customer_123",
      "employee_id": "agent_123",
      "service_id": "service_123"
    },
    "conversation_type": "Proper Conversation",
    "conversation_type_reason": "The customer discussed a follow-up.",
    "meta_analytics": {
      "agent_talk_duration": 20,
      "audio_duration": 45,
      "customer_talk_duration": 18,
      "lead_source": "Website",
      "primary_language": "English"
    },
    "audio_to_text": {
      "transcript": "Customer: Please call me tomorrow.\nAgent: I have noted your request."
    },
    "conversation_analytics": {
      "business_insights": {
        "version": 3,
        "analytics": {
          "callback_priority": {
            "ans": "High",
            "explanation": "The customer requested a callback tomorrow.",
            "explanation_with_source": [
              {
                "sources": [
                  {
                    "end_timestamp": "00:00:04.500",
                    "segment_id": "S1",
                    "start_timestamp": "00:00:02.000"
                  }
                ],
                "text": "Please call me tomorrow."
              }
            ],
            "subparameters": {
              "callback_requested": {
                "ans": true,
                "explanation": "Customer requested a callback."
              }
            }
          },
          "interested_locations": {
            "ans": [
              "Delhi",
              "Mumbai"
            ],
            "explanation_with_source": {}
          }
        }
      },
      "custom_module": {
        "version": 2,
        "analytics": {
          "callback_required": {
            "ans": true,
            "subparameters": {
              "preferred_day": {
                "ans": "Tomorrow"
              }
            }
          }
        }
      },
      "agent_feedback": {
        "version": 4,
        "analytics": {
          "parameters": {
            "greeting": {
              "ans": 5,
              "explanation": "Agent greeted the customer."
            }
          },
          "overall": {
            "output": {
              "ans": 92
            },
            "fatal": "No",
            "fatal_trigger_parameters": []
          }
        }
      },
      "conversation_summary": {
        "version": 1,
        "analytics": {
          "call_summary": "Customer requested a callback tomorrow.",
          "call_summary_with_source": [
            {
              "sources": [
                {
                  "segment_id": "S1"
                }
              ],
              "text": "Callback requested."
            }
          ]
        }
      }
    }
  }
}

Return one stored record in data by its identifier. This operation does not accept a date range. Full stored analysis and transcription are returned without an include selector. The record follows the existing analytics webhook format: audio_to_text.transcript for calls or chat_transcription.transcript for chats, meta_analytics and native conversation_analytics modules. Customer analytics and customer timeline are excluded. For larger datasets, use Create export to obtain a CSV download link. Each export supports at most 31 days, 100,000 records and 200 MiB (209,715,200 bytes); split longer periods into adjacent windows.

Authentication

AuthorizationBearer

Existing private account API key from Developer Hub. Keep it on your backend.

Path parameters

conversation_idstringRequired1-255 characters

Identifier returned by the corresponding list operation. Nonempty, at most 255 characters; whitespace-only values and control characters are rejected.

Query parameters

service_idstringRequired1-255 characters

Required authorized service. Client identity is derived from the API key. Nonempty, at most 255 characters; whitespace-only values and control characters are rejected.

Response

Successful response.

dataobject

Native analytics webhook payload, excluding customer_analytics, timeline, usage, client_system_parameters, processing_id and ledger_entry. Configured modules and missing values are preserved as stored.

Errors

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

429

Too Many Requests Error

500

Internal Server Error

503

Service Unavailable Error