Anthropod Documentation

{
  "data": {
    "client_id": "client_123",
    "service_id": "service_123",
    "customer_id": "customer_123",
    "customer_analytics": {
      "business_insights": {
        "callback_priority": {
          "ans": "High",
          "explanation": "The customer requested a callback tomorrow.",
          "explanation_with_source": [
            {
              "sources": [
                {
                  "end_timestamp": "00:00:04.500",
                  "segment_id": "S1",
                  "start_timestamp": "00:00:02.000"
                }
              ],
              "text": "Please call me tomorrow."
            }
          ],
          "subparameters": {
            "callback_requested": {
              "ans": true,
              "explanation": "Customer requested a callback.",
              "subparameters": null
            }
          }
        }
      },
      "custom_module": {
        "callback_required": {
          "ans": true
        }
      },
      "customer_summary": {
        "customer_summary_with_source": [
          {
            "sources": [
              {
                "id": "conversation_123"
              }
            ],
            "text": "Customer requested a callback."
          }
        ]
      }
    },
    "meta_analytics": {
      "crm_lead_stage": "Follow-up",
      "lead_source": "Website",
      "primary_language": "English"
    },
    "timeline": {
      "conversation_123": {
        "call_time": 1788220800,
        "id": "conversation_123",
        "record_type": "call"
      }
    }
  }
}

Return one stored record in data by its identifier. This operation does not accept a date range. Full stored analysis and transcription are returned without an include selector. The record contains the current customer_analytics, meta_analytics and native timeline object. It preserves the customer portion of the analytics webhook; it does not reconstruct a historical profile. For larger datasets, use Create export to obtain a CSV download link. Each export supports at most 31 days, 100,000 records and 100 MB; split longer periods into adjacent windows.

Return one stored record in data by its identifier. This operation does not accept a date range. Full stored analysis and transcription are returned without an include selector. The record contains the current customer_analytics, meta_analytics and native timeline object. It preserves the customer portion of the analytics webhook; it does not reconstruct a historical profile. For larger datasets, use [Create export](/v0/api-reference/exports/create-export) to obtain a CSV download link. Each export supports at most 31 days, 100,000 records and 100 MB; split longer periods into adjacent windows.

Authentication

AuthorizationBearer

Existing private account API key from Developer Hub. Keep it on your backend.

Path parameters

customer_idstringRequired1-255 characters

Identifier returned by the corresponding list operation. Nonempty, at most 255 characters; whitespace-only values and control characters are rejected.

Query parameters

service_idstringRequired1-255 characters

Required authorized service. Client identity is derived from the API key. Nonempty, at most 255 characters; whitespace-only values and control characters are rejected.

Response

Successful response.

dataobject

Current stored customer profile and the native customer analytics/timeline from the analytics webhook. It is not a historical snapshot.

Errors

400

Bad Request Error

401

Unauthorized Error

403

Forbidden Error

404

Not Found Error

429

Too Many Requests Error

500

Internal Server Error

503

Service Unavailable Error