> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.anthropod.in/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.anthropod.in/_mcp/server.

# Conversation Analytics

> Analyze customer conversations across calls and chats.

Conversation Analytics covers **calls and chats**. Use [batch analytics](/create-analysis) to submit recordings or messages, and [embedded URLs](/embedded-urls) to display an existing Conversation or Customer view in your application.

The read API exposes the resources below. A conversation resource represents one analyzed interaction. Its `channel` identifies whether it is a call or chat.

| Resource               | What it represents                                                             |
| ---------------------- | ------------------------------------------------------------------------------ |
| Conversation           | One source interaction, its analysis status, summary, and configured analytics |
| Customer               | The current accumulated analytics profile for a customer within a service      |
| Customer conversations | Conversations explicitly linked to that customer                               |
| Field definition       | A stable configurable analytics key, its type, and its description             |

## Workflow

| Step                                                  | Guide                                   |
| ----------------------------------------------------- | --------------------------------------- |
| Submit calls or chats for processing                  | [Create analysis](/create-analysis)     |
| Fetch existing conversation and customer results      | [Retrieve analysis](/retrieve-analysis) |
| Display processed dashboard views in your application | [Embedded URLs](/embedded-urls)         |