> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.anthropod.in/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.anthropod.in/_mcp/server. # Create Call Analysis POST https://anthropod.in/api/v2/call_analytics/batch/ Content-Type: application/json Submit call records for asynchronous analysis. HTTP 200 with a nonempty processing_id acknowledges receipt; per-record validation and analysis continue afterwards. Configure an analytics callback in Dashboard → Developer Hub → Configuration to receive results. [Call Analytics guide](/call-analytics). Each record supports optional lead source, CRM stage/substage, follow-up and lead creation times, location, customer phone, campaign identifiers, and tags. The full input schema below defines these fields; reprocess defaults to 0. A null processing_id means initiation was not confirmed, even with HTTP 200. Contact support before resubmitting. Reference: https://docs.anthropod.in/api-reference/conversation-analytics/call-analytics ## Authentication - `Authorization` header (bearer token, required) — Existing private account API key from Developer Hub. Keep it on your backend. ## Request ### Body (application/json) This endpoint expects an object. - `service_id` (string, required) — Authorized project/service name from Developer Hub. - `data` (list of object, required) — Between 1 and 20 records per batch. Per-record CRM, campaign, tag fields are described below. - `id` (string, required) — Your stable source conversation identifier. - `customer_id` (string, required) — Your customer identifier. - `employee_id` (string, required) — Your agent or employee identifier. - `call_time` (long, required) — 10-digit Unix epoch seconds. Must be on or after 1 January 2024 and not in the future. - `call_record_link` (string, optional) — Downloadable recording URL for connected calls; keep it accessible until processing completes. Supported audio formats include WAV, MP3, OGG, M4A, AAC and WMA; maximum duration is 120 minutes. Unanswered calls do not require an audio recording. - `call_answer_status` (enum, optional, default: Connected) — Send explicitly to distinguish connected recordings from unanswered calls. - Allowed values: `Connected`, `Not Connected` - `call_direction` (enum, optional) — Send explicitly when known. - Allowed values: `Inbound`, `Outbound` - `lead_source` (string, optional, nullable) — Origin of the lead. Uses your own CRM/service values; there is no fixed enum. - `lead_sub_source` (string, optional, nullable) — More specific lead source. Uses your own CRM/service values; there is no fixed enum. - `crm_lead_stage` (string, optional, nullable) — Lead stage in your CRM. Uses your own CRM/service values; there is no fixed enum. - `crm_lead_sub_stage` (string, optional, nullable) — Lead substage in your CRM. Uses your own CRM/service values; there is no fixed enum. - `crm_location` (string, optional, nullable) — Location recorded in your CRM. Uses your own CRM/service values; there is no fixed enum. - `customer_phone_number` (string, optional, nullable) — Customer telephone number as supplied by your CRM. Uses your own CRM/service values; there is no fixed enum. - `campaign_id` (string, optional, nullable) — Your campaign identifier. Uses your own CRM/service values; there is no fixed enum. - `campaign_batch_id` (string, optional, nullable) — Your campaign batch identifier. Uses your own CRM/service values; there is no fixed enum. - `tag` (string, optional, nullable) — First optional label for filtering and reporting. Uses your own CRM/service values; there is no fixed enum. - `tag2` (string, optional, nullable) — Second optional label for filtering and reporting. Uses your own CRM/service values; there is no fixed enum. - `tag3` (string, optional, nullable) — Third optional label for filtering and reporting. Uses your own CRM/service values; there is no fixed enum. - `crm_followup_time` (long, optional, nullable) — Scheduled CRM follow-up time as 10-digit Unix epoch seconds. On or after 1 January 2024; future times are allowed. - `crm_lead_created_at` (long, optional, nullable) — CRM lead creation time as 10-digit Unix epoch seconds, on or after 1 January 2024. Milliseconds are not accepted for this field. - `reprocess` (enum, optional, default: 0) — 0 keeps an already processed record unchanged; 1 requests processing again for the same record ID. Failed/in-progress records can be retried by the existing ingestion flow. - Allowed values: `0`, `1` - `actor_type` (enum, optional) — Type of agent handling the call. Use Human Agent or AI Agent; omit or send null when unknown. - Allowed values: `Human Agent`, `AI Agent` ## Response ### 200 Batch initiation result. Acceptance requires a nonempty processing_id; a null value does not confirm acceptance. - `processing_id` (string, required, nullable) — Batch identifier for tracking processing results. Acceptance requires a nonempty identifier. The existing endpoint can return HTTP 200 with null when initiation fails; contact support before resubmitting. - `timestamp` (long, required) — Request receipt time in Unix epoch seconds. ## Errors ### 400 Bad Request Error Invalid source identifier. Further record validation happens asynchronously. - `error` (string, required) — Descriptive failure reason. Do not depend on exact message wording. - `error_type` (string, optional) — Optional error category; not returned by every handler. ### 401 Unauthorized Error Invalid API key or unauthorized service. - `error` (string, required) — Descriptive failure reason. Do not depend on exact message wording. - `error_type` (string, optional) — Optional error category; not returned by every handler. ### 403 Forbidden Error Insufficient account balance. - `error` (string, required) — Descriptive failure reason. Do not depend on exact message wording. - `error_type` (string, optional) — Optional error category; not returned by every handler. ### 500 Internal Server Error Server error. - `error` (string, required) — Descriptive failure reason. Do not depend on exact message wording. - `error_type` (string, optional) — Optional error category; not returned by every handler. ## Examples **Request** ```json { "service_id": "SALES", "data": [ { "id": "call_demo_001", "customer_id": "customer_demo_001", "employee_id": "agent_demo_001", "call_time": 1788220800, "call_record_link": "https://recordings.example/call_demo_001.mp3", "call_answer_status": "Connected", "call_direction": "Outbound", "lead_source": "Website", "lead_sub_source": "Contact form", "crm_lead_stage": "Follow-up", "crm_lead_sub_stage": "Callback requested", "crm_location": "Delhi", "customer_phone_number": "+919876543210", "campaign_id": "campaign_123", "campaign_batch_id": "batch_123", "tag": "Sales", "tag2": "New lead", "tag3": "Priority", "crm_followup_time": 1788307200, "crm_lead_created_at": 1788134400, "reprocess": 0 } ] } ``` **Response** ```json { "processing_id": "P123e4567e89b42d3a456426614174000", "timestamp": 1788307200 } ``` **SDK Code** ```python import requests url = "https://anthropod.in/api/v2/call_analytics/batch/" payload = { "service_id": "SALES", "data": [ { "id": "call_demo_001", "customer_id": "customer_demo_001", "employee_id": "agent_demo_001", "call_time": 1788220800, "call_record_link": "https://recordings.example/call_demo_001.mp3", "call_answer_status": "Connected", "call_direction": "Outbound", "lead_source": "Website", "lead_sub_source": "Contact form", "crm_lead_stage": "Follow-up", "crm_lead_sub_stage": "Callback requested", "crm_location": "Delhi", "customer_phone_number": "+919876543210", "campaign_id": "campaign_123", "campaign_batch_id": "batch_123", "tag": "Sales", "tag2": "New lead", "tag3": "Priority", "crm_followup_time": 1788307200, "crm_lead_created_at": 1788134400, "reprocess": 0 } ] } headers = { "Authorization": "Bearer ", "Content-Type": "application/json" } response = requests.post(url, json=payload, headers=headers) print(response.json()) ``` ```javascript const url = 'https://anthropod.in/api/v2/call_analytics/batch/'; const options = { method: 'POST', headers: {Authorization: 'Bearer ', 'Content-Type': 'application/json'}, body: '{"service_id":"SALES","data":[{"id":"call_demo_001","customer_id":"customer_demo_001","employee_id":"agent_demo_001","call_time":1788220800,"call_record_link":"https://recordings.example/call_demo_001.mp3","call_answer_status":"Connected","call_direction":"Outbound","lead_source":"Website","lead_sub_source":"Contact form","crm_lead_stage":"Follow-up","crm_lead_sub_stage":"Callback requested","crm_location":"Delhi","customer_phone_number":"+919876543210","campaign_id":"campaign_123","campaign_batch_id":"batch_123","tag":"Sales","tag2":"New lead","tag3":"Priority","crm_followup_time":1788307200,"crm_lead_created_at":1788134400,"reprocess":0}]}' }; try { const response = await fetch(url, options); const data = await response.json(); console.log(data); } catch (error) { console.error(error); } ``` ```go package main import ( "fmt" "strings" "net/http" "io" ) func main() { url := "https://anthropod.in/api/v2/call_analytics/batch/" payload := strings.NewReader("{\n \"service_id\": \"SALES\",\n \"data\": [\n {\n \"id\": \"call_demo_001\",\n \"customer_id\": \"customer_demo_001\",\n \"employee_id\": \"agent_demo_001\",\n \"call_time\": 1788220800,\n \"call_record_link\": \"https://recordings.example/call_demo_001.mp3\",\n \"call_answer_status\": \"Connected\",\n \"call_direction\": \"Outbound\",\n \"lead_source\": \"Website\",\n \"lead_sub_source\": \"Contact form\",\n \"crm_lead_stage\": \"Follow-up\",\n \"crm_lead_sub_stage\": \"Callback requested\",\n \"crm_location\": \"Delhi\",\n \"customer_phone_number\": \"+919876543210\",\n \"campaign_id\": \"campaign_123\",\n \"campaign_batch_id\": \"batch_123\",\n \"tag\": \"Sales\",\n \"tag2\": \"New lead\",\n \"tag3\": \"Priority\",\n \"crm_followup_time\": 1788307200,\n \"crm_lead_created_at\": 1788134400,\n \"reprocess\": 0\n }\n ]\n}") req, _ := http.NewRequest("POST", url, payload) req.Header.Add("Authorization", "Bearer ") req.Header.Add("Content-Type", "application/json") res, _ := http.DefaultClient.Do(req) defer res.Body.Close() body, _ := io.ReadAll(res.Body) fmt.Println(res) fmt.Println(string(body)) } ``` ```ruby require 'uri' require 'net/http' url = URI("https://anthropod.in/api/v2/call_analytics/batch/") http = Net::HTTP.new(url.host, url.port) http.use_ssl = true request = Net::HTTP::Post.new(url) request["Authorization"] = 'Bearer ' request["Content-Type"] = 'application/json' request.body = "{\n \"service_id\": \"SALES\",\n \"data\": [\n {\n \"id\": \"call_demo_001\",\n \"customer_id\": \"customer_demo_001\",\n \"employee_id\": \"agent_demo_001\",\n \"call_time\": 1788220800,\n \"call_record_link\": \"https://recordings.example/call_demo_001.mp3\",\n \"call_answer_status\": \"Connected\",\n \"call_direction\": \"Outbound\",\n \"lead_source\": \"Website\",\n \"lead_sub_source\": \"Contact form\",\n \"crm_lead_stage\": \"Follow-up\",\n \"crm_lead_sub_stage\": \"Callback requested\",\n \"crm_location\": \"Delhi\",\n \"customer_phone_number\": \"+919876543210\",\n \"campaign_id\": \"campaign_123\",\n \"campaign_batch_id\": \"batch_123\",\n \"tag\": \"Sales\",\n \"tag2\": \"New lead\",\n \"tag3\": \"Priority\",\n \"crm_followup_time\": 1788307200,\n \"crm_lead_created_at\": 1788134400,\n \"reprocess\": 0\n }\n ]\n}" response = http.request(request) puts response.read_body ``` ```java import com.mashape.unirest.http.HttpResponse; import com.mashape.unirest.http.Unirest; HttpResponse response = Unirest.post("https://anthropod.in/api/v2/call_analytics/batch/") .header("Authorization", "Bearer ") .header("Content-Type", "application/json") .body("{\n \"service_id\": \"SALES\",\n \"data\": [\n {\n \"id\": \"call_demo_001\",\n \"customer_id\": \"customer_demo_001\",\n \"employee_id\": \"agent_demo_001\",\n \"call_time\": 1788220800,\n \"call_record_link\": \"https://recordings.example/call_demo_001.mp3\",\n \"call_answer_status\": \"Connected\",\n \"call_direction\": \"Outbound\",\n \"lead_source\": \"Website\",\n \"lead_sub_source\": \"Contact form\",\n \"crm_lead_stage\": \"Follow-up\",\n \"crm_lead_sub_stage\": \"Callback requested\",\n \"crm_location\": \"Delhi\",\n \"customer_phone_number\": \"+919876543210\",\n \"campaign_id\": \"campaign_123\",\n \"campaign_batch_id\": \"batch_123\",\n \"tag\": \"Sales\",\n \"tag2\": \"New lead\",\n \"tag3\": \"Priority\",\n \"crm_followup_time\": 1788307200,\n \"crm_lead_created_at\": 1788134400,\n \"reprocess\": 0\n }\n ]\n}") .asString(); ``` ```php request('POST', 'https://anthropod.in/api/v2/call_analytics/batch/', [ 'body' => '{ "service_id": "SALES", "data": [ { "id": "call_demo_001", "customer_id": "customer_demo_001", "employee_id": "agent_demo_001", "call_time": 1788220800, "call_record_link": "https://recordings.example/call_demo_001.mp3", "call_answer_status": "Connected", "call_direction": "Outbound", "lead_source": "Website", "lead_sub_source": "Contact form", "crm_lead_stage": "Follow-up", "crm_lead_sub_stage": "Callback requested", "crm_location": "Delhi", "customer_phone_number": "+919876543210", "campaign_id": "campaign_123", "campaign_batch_id": "batch_123", "tag": "Sales", "tag2": "New lead", "tag3": "Priority", "crm_followup_time": 1788307200, "crm_lead_created_at": 1788134400, "reprocess": 0 } ] }', 'headers' => [ 'Authorization' => 'Bearer ', 'Content-Type' => 'application/json', ], ]); echo $response->getBody(); ``` ```csharp using RestSharp; var client = new RestClient("https://anthropod.in/api/v2/call_analytics/batch/"); var request = new RestRequest(Method.POST); request.AddHeader("Authorization", "Bearer "); request.AddHeader("Content-Type", "application/json"); request.AddParameter("application/json", "{\n \"service_id\": \"SALES\",\n \"data\": [\n {\n \"id\": \"call_demo_001\",\n \"customer_id\": \"customer_demo_001\",\n \"employee_id\": \"agent_demo_001\",\n \"call_time\": 1788220800,\n \"call_record_link\": \"https://recordings.example/call_demo_001.mp3\",\n \"call_answer_status\": \"Connected\",\n \"call_direction\": \"Outbound\",\n \"lead_source\": \"Website\",\n \"lead_sub_source\": \"Contact form\",\n \"crm_lead_stage\": \"Follow-up\",\n \"crm_lead_sub_stage\": \"Callback requested\",\n \"crm_location\": \"Delhi\",\n \"customer_phone_number\": \"+919876543210\",\n \"campaign_id\": \"campaign_123\",\n \"campaign_batch_id\": \"batch_123\",\n \"tag\": \"Sales\",\n \"tag2\": \"New lead\",\n \"tag3\": \"Priority\",\n \"crm_followup_time\": 1788307200,\n \"crm_lead_created_at\": 1788134400,\n \"reprocess\": 0\n }\n ]\n}", ParameterType.RequestBody); IRestResponse response = client.Execute(request); ``` ```swift import Foundation let headers = [ "Authorization": "Bearer ", "Content-Type": "application/json" ] let parameters = [ "service_id": "SALES", "data": [ [ "id": "call_demo_001", "customer_id": "customer_demo_001", "employee_id": "agent_demo_001", "call_time": 1788220800, "call_record_link": "https://recordings.example/call_demo_001.mp3", "call_answer_status": "Connected", "call_direction": "Outbound", "lead_source": "Website", "lead_sub_source": "Contact form", "crm_lead_stage": "Follow-up", "crm_lead_sub_stage": "Callback requested", "crm_location": "Delhi", "customer_phone_number": "+919876543210", "campaign_id": "campaign_123", "campaign_batch_id": "batch_123", "tag": "Sales", "tag2": "New lead", "tag3": "Priority", "crm_followup_time": 1788307200, "crm_lead_created_at": 1788134400, "reprocess": 0 ] ] ] as [String : Any] let postData = JSONSerialization.data(withJSONObject: parameters, options: []) let request = NSMutableURLRequest(url: NSURL(string: "https://anthropod.in/api/v2/call_analytics/batch/")! as URL, cachePolicy: .useProtocolCachePolicy, timeoutInterval: 10.0) request.httpMethod = "POST" request.allHTTPHeaderFields = headers request.httpBody = postData as Data let session = URLSession.shared let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in if (error != nil) { print(error as Any) } else { let httpResponse = response as? HTTPURLResponse print(httpResponse) } }) dataTask.resume() ```